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Privacy Policy

Last updated: January 2025

The Dreamer Home Pte Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address
  • Project Information: Property details, renovation requirements, design preferences, and budget range
  • Communication Records: Correspondence via email, phone, or our contact forms
  • Photographs: Images of your property for design consultation purposes

1.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, referral sources
  • Cookies: Session and preference data (see our Cookie Policy section below)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide consultations
  • To prepare project proposals, quotations, and design concepts
  • To execute interior design and renovation services as contracted
  • To communicate project updates, schedules, and important information
  • To process payments and maintain financial records
  • To improve our services and website functionality
  • To send marketing communications (with your consent)
  • To comply with legal obligations

3. Disclosure of Your Information

We may share your personal information with the following parties:

  • Service Providers: Contractors, suppliers, and vendors involved in your project
  • Professional Advisors: Accountants, lawyers, and consultants as necessary
  • Government Authorities: When required by law or for permit applications (e.g., HDB, BCA)
  • Business Partners: For co-marketing purposes (with your prior consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure SSL encryption for data transmission
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Staff training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active Projects: For the duration of the project plus warranty period
  • Completed Projects: Up to 7 years for legal and warranty purposes
  • Marketing Contacts: Until you withdraw consent
  • Financial Records: As required by Singapore tax and accounting laws

6. Your Rights

Under the Personal Data Protection Act 2012 (PDPA), you have the right to:

  • Access: Request access to your personal data we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Withdrawal: Withdraw consent for data collection and use
  • Portability: Request your data in a commonly used format

To exercise these rights, please contact our Data Protection Officer using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our site
  • Marketing Cookies: To deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer

The Dreamer Home Pte Ltd

47 Kallang Pudding Road

Singapore 349318

Email: hello@thedreamerhome.com

Phone: +65 6970 7543